Good Shout

Confident Conversations

As a manager or leader, if you can’t communicate well your people will be left uninspired, often confused or even worse, paranoid. Other professional maturity programmes support ambition and business growth. Good Shout focuses on the human skills that separate the bad bosses from the role models.

Confident Conversations are for new managers or leadership teams who understand that good communication sits at the heart of productive and progressive cultures. We’ve fused social psychology with organisational psychology and added great storytelling to create modules that elevate your skills for good. Each module is completely different in tone, leaning on a variety of creative techniques to hammer home the message.

What skills do you need?

  • Listening.

    When they speak, do you actually listen, or do you wait for your turn? We teach and simulate the 7 types of active listening, from bias to critical to empathetic, demonstrating how each is necessary in your everyday.

  • Feedback.

    People want feedback, and when it’s done well, it’s the greatest tool a leader has. Learn how, why and when you should give it, and when you should reject it. Our ‘feedback is things, feedback is not feelings’ model guarantees team or company-wide consensus on how it’s done.

  • Empathy

    Empathy is underrated, and often misunderstood. We teach the 3 types of empathy, why you need them, and when they go wrong, alongside emotional fluency at work.

What behaviours should you inspire?

  • Conflict

    Great teams create an environment where positive conflict is a strength. We call it Good Friction. When people feel safe to disagree and challenge, innovation follows. Learn how to make that happen.

  • Collaboration

    Depending on your personality, mindset, energy or even your mood from one day to the next, your collaboration style will differ. In this highly innovative module, you’ll Learn the 6 norms that guarantee productive teams.

Adaptive Communication

We all have a natural communication style, which deserves to be honed and celebrated. But depending on the situation, there’s levers we need to pull to get the most out of others, like Tone, Energy, Ego and Attention. We’ve used our Adaptive Communications framework to show lawyers, doctors, engineers and developers how to speak to their audiences effectively.  Get in touch to discuss how it can work for you.